Frequently Asked Questions
1. How do I measure to determine what size half chaps I need?
To determine what size half chaps would best fit you, make sure that you are wearing the pants that you normally ride in. It is also helpful to have someone do the measuring for you. For the width measurement, use a soft tape measure and measure around the widest part of the calf over clothing. For the height, stand in bare feet and bend at the knee slightly, measure from the crook of the knee to the floor. Our sizing guide is in each half chap product listing.
2. Can I have more than one line of text engraved on a plate?
Most plates can handle up to two lines of text, with the exception of our stall plates, item numbers 2034, 2044, 2035 and 2033. These items can accommodate three lines of text. Please keep in mind, the more lines of text, the smaller each character will be. We recommend choosing either Roman 3 or Roman Upper & Lower typestyles for engraving with more characters.
3. How many letters, per line will look best on an engraved plate?
We like to keep engraving limited to about 18 characters per line. The more characters, the smaller the letters become. If you have a high amount of characters we recommend choosing either Roman 3 or Roman Upper & Lower typestyles.
4. How do I properly measure for a dog collar?
To properly measure for our dog collars, use a soft measuring tape and gently wrap it around your dog’s neck. Adjust so that the tape measure is as snug as your dog would wear their collar, remembering that long hair dogs often have a little extra wiggle room because of their coat. We do recommend that if your dog measures right between sizes, to order the size smaller, as leather can stretch about an inch with wear.
5. Can a special order a color combination or custom item that I do not see on the website?
Please reach out to email@example.com with inquiries for custom products or color combinations. We will evaluate your request and get a cost for the custom item. Most custom orders do cost more, due to the time it takes to create, cut, and sew one item to your specifications. Our ability to accept custom orders will also depend on current production volumes of our leather workers.
6. Can you ship over seas?
Yes we can! Right now our website is not set up to handle over seas orders so please e-mail us at firstname.lastname@example.org with your name, the product(s) you are interested in and your address. We will respond with your merchandise total and a shipping quote. Once you approve the total, we will contact you for your payment information.
7. I ordered the wrong size, how can I exchange it?
If the product is not custom engraved, no problem! There are no re-stocking fees, you only need to pay for the shipping. Just call one of our customer service representatives at 1-800-537-4901, and we will be happy to walk you through the exchange process. If the item is engraved, we do not offer returns or exchanges on these products. If you have any questions on sizing, please contact customer service at the above number before ordering.
8. Can I use multiple Gift Cards or a coupon and Gift Card together?
Yes! Right now the webstore is setup to only accept one gift card or coupon. However, we can apply a second gift card or coupon AFTER you have completed your order. Please call at 800-537-4901 or email us at email@example.com immediately after placing your order and let us know what additional discount you would like to take advantage of. You will need to provide a coupon code or gift card number.
9. I purchased an item a few years ago, now I want a replacement, but I do not see it any more on your website, how do I find it?
Here at Perri’s Leather we are always looking to bring our customers new and exciting products. Unfortunately, when we bring in items, we must discontinue something else. You can always contact our customer service team at firstname.lastname@example.org to see if they may be able to suggest a product that could work for you.
10. I am looking for one of your products, how do I find a local retailer that carries it?
Check out our find a retail map to find a local retailer, or you can place an order directly on our website.
11. When will my order ship?
Please refer to our Shipping & Returns page for shipping information.
12. What is your return policy?
STOCK ITEMS: At Perri’s, we create products that we love and we want you to be satisfied with your purchase. If you are not completely satisfied, we will offer you a full refund for the purchased amount or an exchange within 30 days of purchase. Proof of purchase is required. There are no re-stocking fees, you only need to pay for the return shipping. Just call one of our customer service representatives at 1-800-537-4901, and we will be happy to walk you through the return or exchange process. For items purchased through one of our retailers, please contact that store for their return or exchange policy.
CUSTOM ITEMS: We do not offer returns or exchanges on engraved, embroidered or customized products. If you have any questions on sizing, or product, please contact customer service at the above number before ordering.
13. Do you do leather repair work?
Unfortunately, due to product production volume, we cannot offer leather repair.
14. What are your hours?
Perri's Leather has staff in the office Monday-Friday 9am-5pm Eastern Standard Time, except for holidays. If you reach us after hours, please leave a message and your call will be returned the next business day.
15. Do you offer Gift Cards?
We do! You can purchase an E-Gift Card that will be immediately delivered to your email, or you may contact us via phone to ship a physical gift card to the recipient.